Frequently Asked Questions

Payment

What forms of payment do you accept?

We receive payments via PayPal- a safe and easy way to make payments online.

You can check out using your PayPal account or- in case you do not have a PayPal account- check out using a debit / credit card (Visa, MasterCard, Discover, American Express, JCB, and Diners Club).
All prices are listed in US dollars since we are based in the US.

Is my payment information secure?

PayPal is a secure and safe way to purchase online. When clicking checkout- the website will direct you to a payment page, where you select your method of payment and provide the shipping address and other required details.

Shipping

Which countries do you ship to ?

We currently ship to all countries!

How much is shipping?

Shipping charge: $20 shipping to the WorldWide. (Collectible card : $9 )
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How quickly will my order ship?

Orders ship within 3 business days of receiving payment.Standard delivery is 5-12 days.Expeditedis 3-6 days.

Where's my order?

I will send you a confirmation email that your order has been shipped and provide you with a tracking number.

What shipping methods do you offer?

Currently we ship via FedEx or DHL from Japan.

Return Policy

What is your Return policy?

If for any reason you are not satisfied with our products, please contact me within 15 days of delivery. Items must be returned in original condition & packaging for a full refund less all shipping costs.

Customs Duties and Import tax

Am I responsible for paying customs fees?

import duty is imposed on ordered items. Please be advised that customs for products are the responsibility of the customer. (Customs are decided by the custom authority. Please ask the custom authority for custom amount and other questions.)

For international buyers

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up – do not confuse them for additional shipping charges.
We DO NOT under-value merchandise or mark the item as a “GIFT” on customs forms.
Doing that is against U.S. and international laws.
Packages shipped from Japan usually reach their destination quickly but please allow 4-7 days.
All packages will be professional packed with cardboard box.

Customs Duties and Refused Shipments

If the buyer refuses to pay the customs duties or refuses customs clearance and the package is returned to us, we will not be able to issue a refund. This is because the return shipping cost and the unpaid customs duties will be charged to us by the shipping carrier (DHL, FedEx).

Privacy

Is my checkout information safe?

artJapan Export will never share, rent or sell any of your personal information. All of the information you provide during checkout and on your account is private.Your information will never be used for any purpose other than contacting you about your order and shipping.